General Guidelines and Policies

Sampling

In the business world, time is money. This saying is especially true in the production industry, where time spent on a task usually means that the task costs more. To reflect this cost, we charge double prices for samples because Sample Production takes as much time and effort as bulk orders and requires similar amounts of energy, management, Fabric, and raw material arrangement, and fixed costs for Pattern making, Cutting, and designing. In addition, wages are also high due to the increased time consumption of labor workers. However, this investment in the sampling process ensures that you, our valued customer, receive a high-quality product that meets your specifications. However, we adjust the extra sample charges to standard charges once a bulk order is placed after the samples have been approved.

Update 2024: Unfortunately, past experiences have shown instances of misuse of the sampling process, resulting in financial losses and wasted time for us. Therefore, we have implemented a refundable $100 charge for new customers. This charge is not a penalty but a measure to deter such practices and ensure fairness. It will be fully credited towards the final invoice once the customer orders the sampled product, demonstrating our commitment to fair business practices.

Product Sampling Structure: $100 (Refundable ) + Double Product Price + Shipping

We may offer a reduced rate for some standard samples based on the design you are ordering.

order placement guidelines:

For efficient processing and to minimize the risk of miscommunication, we request that all details regarding your order be consolidated and sent in one email. This helps us to streamline our operations and ensures that your order is handled promptly and accurately. We appreciate your cooperation in this matter.

Provide a detailed list of names, numbers, and clothing sizes in an Excel sheet.
Send us High-resolution files/photos in Jpeg, PDF CDR etc for labels, tags, DIYs, club/sponsor Logos, etc.
To ensure the accurate execution of your order and to minimize the risk of errors, we request that you provide us with clear guidelines on a separate page. This should include specific details such as the size of sponsor logos, color combination advice for sleeves, collar style, Zip or Buttons, and placement advice for logos. Clear guidelines help us to understand your requirements better and deliver the product that meets your expectations. We do not encourage any modification or change to the finalized order after it has been started for manufacturing. This practice can prolong the order turnout time and sometimes increase production costs.
We allow a minimum of 20 pcs per design/color/kind to be included in the MOQ.
After confirming the advance payment and providing final details, we start the order design according to our agreed-upon schedule. We also need customer approval before we begin cutting and sewing.

designing the product:

Our professional design team will help you create the perfect graphic for your needs.Whether you require reproducing an existing logo or brand-new custom art, our talented teams will collaborate with you from concept to completion. Designs are available in various subjects, styles, shapes, and sizes to meet any need.

Artwork should be saved in formats such as AI, PSD, CDR, PDF, TIFF, EPS, AI, or PNG.
Files should be saved as AI, PSD or CDR, preferably in layers.
Each Font should be converted to ‘Outline’ format to be uploaded. This enables you to save extra steps when transferring the fonts, too.
We want Pantone colors to be specified for any original artwork you want us to match. Additionally, you need to list PMS colors on the color swatch.

turnaround time:

It takes 3-4 weeks to deliver your order. The timeframe depends on the circumstances of your address. We aim to deliver your order within four weeks. However, we request that you allow at least three weeks. We cannot promise “typically,” as delivery times can vary depending on where you live and your context. You are more likely to get us what we need, communicate with us in a timely, organized, clear, and comprehensive manner, and pay faster.

Delivery Time:

Custom orders are typically fulfilled on a first-come, first-served basis. Therefore, you should place your order as early as possible. Your delivery date depends on receiving your final order and confirmation that your order details have been completed.

Any courier/cargo company’s delivery charges are not flat-rated. We offer the best delivery options, i.e., DHL/ FedEx/ Skynet/Air Cargo, all available depending on the delivery cost and weight and how quickly and where the customer wants it to be delivered. Delivery may be delayed or postponed if not agreed to in writing. After payment in full, all orders will be processed and shipped.

order alterations and add-ons:

After the order has been shipped to the manufacturing unit, you can request assistance from a customer service representative. They will help you to fulfill that request. If required, the CSR will collect any additional payment and place your new order. However, we won’t be able to meet the agreed timing because manufacturing can slow down in such cases. Please inform the team if you have received the goods/wears and wish to order more. This is the re-order. Any addition of jerseys that have been ordered previously is allowed, but only if there is a minimum of 10 pieces.

extra sizing and small shipping:

Extra-large sizing jerseys and jackets will cost you $1 to $4 more per piece (@XL-7 XL). This is because extra jerseys and jackets require more Fabric, stitching, printing, and shipping weight. We desire to ship the package at least 25 kg, which will cost you regular and less expensive Shipping. The courier company usually charges high prices for smaller packages.

Refunds

Foxedo Sport will not refund 50% of the deposit received by customers who refuse or cancel orders. Customers will still be billed 50% for any balance, and the goods will remain the property of Foxedo Sports. Additionally, any paid deposit after artwork has been started but not entirely manufactured will not be refunded. However, it may be subject to modification into a different design or other options in some instances.

mistakes & repairs:

Custom clothing is a complicated process. You and Foxedo Sport must go through many steps to get your order. Sometimes, mistakes do happen, but they are rare. We will immediately notify you if you receive something you didn’t approve, a color problem, or a manufacturing problem. We will make or repair any errors in your order. Unfortunately, we cannot accept responsibility if you order the wrong items or sizes or approve a design that is not correct. However, we will work closely with you to find a solution that helps you get back on track as quickly as possible.